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George Leposky, author of Timeshare Basics, is the former
editor of Vacation Industry Review, a trade magazine for the timeshare
industry published by Interval International, and of Ampersand Communications, a
news-features syndicate. This guide was written exclusively for
TimeSharing Today and all contents are copyrighted.
Timesharing is a great way to vacation. It gives you the
space and luxury of a resort villa or condominium apartment instead of a cramped
hotel room, and the ability to exchange your timeshare for similar
accommodations in desirable destinations all over the world. Moreover, because
the price of your timeshare is established at the time of purchase, you get a
hedge against inflation in your future leisure-lodging costs.
That’s the good news – but it applies only when you
understand what you are buying, buy only what you want, and say "no"
to anything you don’t want or don’t understand.
Timeshare products are inherently complex, and thus
potentially bewildering to the average consumer. This text will help you to
avoid pitfalls as you consider a timeshare purchase and, after you buy, to make
the best possible use of your timeshare.
Short History of Timesharing
Timesharing was invented in France. Paul Doumier of the Société
des Grands Travaux de Marseille development company created the concept for his
firm’s Superdevoluy ski resort in the French Alps. Monsieur Doumier coined a
catchy advertising slogan which loosely translated means: "Don’t rent the
room – buy the hotel, it’s cheaper." Oddly, the year of this innovation
is in dispute. Various industry histories place it in 1964, 1965, 1967, and
Hapimag, a Swiss limited company, began in 1963 to acquire
resort properties and sell share packages that entitle purchasers to vacation
accommodations, but technically this isn’t timesharing because shareholders
buy holiday use rights, not real-estate ownership.
in the U.S.
According to a 1987 fact sheet compiled by the American Land
Development Association, the first right-to-use timeshare resort in the U.S.
appeared in 1969 on the Hawaiian island of Kauai. Called Kauai Kailani, it was
developed by Hawaii Kailani of Bellingham, Washington. The fact sheet also says
that the first deeded timeshare ownership program in the U.S. appeared in 1973
at Brockway Springs in Lake Tahoe, California. The developer was Innisfree
Companies of Sausalito, California.
In the mid-1970s, Hawk’s Nest of Marathon in the Florida
Keys and Sanibel Beach Club on Sanibel Island, Florida, became the first resorts
to be marketed, sold out, and turned over by the developers to their owners’
associations. Sanibel Beach Club was the first purpose-built interval ownership
resort (as opposed to a converted condominium, hotel, or motel) in North
America. It opened in 1974, selling unit-weeks for $900 to $3,000. In recent
years, resales of low-season weeks at Sanibel Beach Club have brought $5,000 to
$6,000, and high-season weeks there have resold for as much as $30,000.
Point-based programs are designed to provide greater usage
flexibility than traditional unit-week timesharing. Points function as a
"currency" to allocate vacation-ownership accommodations according to
location, unit size, and demand (which is based on days of the week and
seasonality). Hapimag introduced the first point system in Europe in 1963. The
U.S. originator of the point concept, Vacation Internationale, Ltd., established
its program in 1974. The launch of the Disney Vacation Club’s point-based
program in 1991 gave new impetus to the points system, and many other
development firms have since embraced it. In 2000, Resort Condominiums
International (a major exchange company) introduced its own such program, RCI
Points, which allows owners at participating RCI-affiliated resorts to swap the
accommodations they own for a package of points. Many point-based programs are
vacation clubs that offer a variety of travel and leisure-services benefits in
addition to lodging.
Christel and Jon DeHaan organized the first exchange company,
Resort Condominiums International, in 1974. They intended originally to help
developers of vacation condominiums sell new units by offering the buyers of
those units opportunities to exchange into other vacation destinations. When the
mid-1970s condo boom went bust and many developers converted their
whole-ownership condo properties to timesharing, RCI was in place with an
exchange program that could enhance the attractiveness of the timeshare product.
The DeHaans subsequently divorced. As part of the property
settlement, Christel won control of RCI in 1989. She sold the company in 1996 to
Hospitality Franchise Systems, Inc., which merged in December of 1997 with CUC
International, Inc., a firm specializing in membership-based discount consumer
services. The company created by that merger, Cendant Corporation, owns RCI
In 1976, Miami attorney Thomas J. Davis, Jr., and Mario
Rodriguez, a former accountant, formed Interval International specifically to
compete in the timeshare exchange marketplace.
Davis left Interval International in 1982. Rodriguez sold his
interest in 1988 to Leaguestar plc, a London-based holding company supported by
European institutional investors. In 1992, Interval International became a
wholly-owned subsidiary of CUC. Because the CUC-HFS merger would have placed
both of the major exchange companies under the same corporate umbrella, raising
anti-trust concerns, Interval International was sold in December of 1997 to an
investment group formed and controlled by Willis Stein & Partners, L.P., a
Chicago-based investment partnership; a group of Interval’s senior executives;
and a consortium of hospitality firms consisting of Carlson Companies, Inc.;
Hyatt Vacation Ownership, Inc.; and Marriott Ownership Resorts, Inc., the
vacation-ownership subsidiary of Marriott International, Inc.
Abuses in marketing.
In the early years of the timeshare industry, sales and
marketing misbehavior gave it a bad name. Particularly prone to abuse were
sweepstakes and games of chance, which Florida banned outright in 1983.
Misrepresentation of premiums was an early scam. One enterprising marketer
offered consumers a boat with motor – trailer not included – as an
inducement to tour his resort. For their visit, prospects borrowed or rented
boat trailers and pickup trucks with trailer hitches. The boat turned out to be
a small rubber raft with a plastic motor – a flimsy craft unsuited for all but
swimming pools or the most placid of ponds!
In 1977, only three U.S. states regulated timesharing. The
main thrust toward legislation came in the early and mid-1980s, and by the end
of that decade 38 of the 50 states had passed specific timeshare laws. In the
other 12 states, lawmakers amended other laws to cover timeshare sales.
"Prompting this legislative flurry were the bad motives
and misbehavior of certain opportunistic developers and marketers who made
promises to the buying public that they could not and did not keep. Some of
these unkept promises reflected inexperience and inadvertent undercapitalization,
but in other cases the developers and marketers were less than reputable,"
recalled Craig M. Nash, president and chief executive officer of Interval
International, in a 1994 speech.
In 1983, the American Land Development Association adopted a
Model Timeshare Act that became the basis for much of the subsequent state
legislation. Its provisions were designed to curb scam artists while providing a
framework within which reputable developers and marketers could operate.
In 1994, the American Resort Development Association adopted
a Model Vacation Club Act that recognized vacation clubs as a distinct product
type and proposed a separate regulatory framework for them. Like the Model
Timeshare Act, the Model Vacation Act was designed to protect consumers without
imposing unreasonable limitations on legitimate developers and marketers.
In 1984, Marriott Corporation became the first of the large
hospitality companies to enter the timeshare industry. Marriott bought the
assets and hired the top executives of American Resorts, Inc., which had
developed two attractive and profitable resorts on Hilton Head Island, South
Carolina, and was building a third. For the remainder of the decade, other
hospitality firms watched quietly from the sidelines as Marriott Ownership
Resorts Inc. thrived and grew. In mid-2001, the Marriott timeshare empire, known
as Marriott Vacation Club International (MVCI), encompassed 51 resorts in 29
destination areas in the U.S., The Bahamas, the Caribbean, Spain, Egypt, and
Thailand, serving more than 185,000 vacation-owners.
Another little-known event in the history of name-brand
timesharing also occurred in 1984: the opening of Harbor Club, a 16.5-acre,
72-unit, RCI-affiliated timeshare property adjacent to the 154-room Sheraton
Palm Coast Resort in Palm Coast, Florida. Harbor Club originally belonged to a
corporate sister of Sheraton, ITT Community Development Corporation, which was
developing the master-planned 42,000-acre Palm Coast community. For reasons of
corporate synergy, the hotel handled property management for Harbor Club,
offered access to all hotel facilities and services to the club’s timeshare
owners and exchange guests, and used some of the unoccupied timeshare villas as
deluxe hotel suites.
That timeshare resort, now called The Harbor Club at Palm
Coast, exchanges through both Interval International and RCI. It is independent
of the hotel, which ceased to bear the Sheraton brand on March 1, 1996. In
mid-2001, the hotel was called Palm Coast Golf Resort and was managed by
Destination Hotels & Resorts, a wholly owned subsidiary of Lowe Enterprises,
a privately-held commercial and hospitality development, investment, and
management firm based in Los Angeles.
Sheraton could have drawn upon its Palm Coast experience to
blaze new trails in brand-name timesharing in the 1980s and 1990s, but the
firm’s management wasn’t interested and did not pursue such opportunities.
Ironically, Sheraton became one of the most active timeshare brands as the 21st
Century dawned. Starwood Hotels & Resorts Worldwide, Inc., bought Westin
Hotels & Resorts and ITT (Sheraton’s corporate parent) in 1998, and the
following year acquired Vistana, Inc., one of the timeshare industry’s most
successful resort-development firms. The Vistana purchase laid the groundwork
for Starwood’s timeshare division, Starwood Vacation Ownership, Inc., which is
branding most of its timeshare properties with the Sheraton and Westin labels.
Other prominent hospitality brand names taking the timeshare
plunge in the 1990s included Disney, Four Seasons, Hilton, Hyatt, Radisson, and
Ramada. Another growing trend is development of mixed-use projects that contain
a timeshare component within or adjacent to a franchised hotel bearing a popular
All of this name-brand hospitality activity has elevated the
standards of the entire timeshare industry. Consumers associate a certain level
of quality with a hotel brand name, so timeshare resorts bearing that brand name
must match the quality of the brand’s transient-stay hotels – and
independent timeshare developers must match those same quality levels to compete
with the branded resorts. From the developer’s perspective, brand recognition
boosts timeshare sales and exchange activity, and may even generate
cross-product brand loyalty as owners of branded timeshares select transient
hotels bearing the familiar name and logotype.
Florida had 497 active state-approved timeshare plans on July
1, 2001, with slightly more than 28,000 units and about 1.43 million timeshare
weeks, comprising almost 28 percent of the entire U.S. timeshare inventory. This
should come as no surprise. With its beaches and balmy subtropical climate,
Florida was a natural timeshare destination from the start.
Another important contributor to the growth of timesharing in
Florida is Walt Disney World, which opened its Magic Kingdom theme park in 1971.
Attracted by Disney World’s success, other entertainment and recreational
attractions swarmed into Greater Orlando. Like a critical mass sustaining a
nuclear reaction, these attractions have relied upon each other to draw a
clientele into the area – and the local timeshare inventory has grown apace to
At the end of 2000, Orange and Osceola counties contained a
cluster of timeshare resorts unrivaled elsewhere in the world: more than 96
individual properties with 14,924 units and 761,124 unit-weeks. Resorts in the
Greater Orlando area thus comprised close to one in five Florida resorts and
more than one in 20 nationwide.
The first urban timeshare resorts in the United States
appeared in New Orleans, San Francisco, and Washington, D.C.
Chateau Orleans in New Orleans sold 1,900 unit-weeks in four
phases between 1980 and 1984. Powell Place in San Francisco, a 28-unit project
on Nob Hill, began selling in 1981. Each continues to operate today, exchanging
through both Interval International and RCI.
The Washington property, Barclay House, was a nine-story,
26-unit condominium apartment building converted from whole ownership to
timesharing due to sluggishness in the real-estate market. Sales began in the
fall of 1981; the developer filed for Chapter 11 bankruptcy in May of 1982.
In the early 1980s, industry observers predicted a bright
future for urban timesharing and the spread of this concept to other U.S.
cities, and those predictions are coming true. Large American cities with
successful urban timeshare resorts now include Boston, Massachusetts;
Charleston, South Carolina; New York City; and San Antonio, Texas. Varsity Clubs
of America, Inc., a subsidiary of ILX Incorporated, has all-suite
interval-ownership hotels near the University of Notre Dame in South Bend,
Indiana, and near the University of Arizona in Tucson. Overseas cities with
active urban timeshare resorts include Athens, Kuala Lumpur, London, Melbourne,
Paris, Salzburg, Sydney, Venice, and Vienna.
Before buying a car, you must decide whether you want a
convertible, mini-van, sedan, sports car, station wagon, or sport-utility
vehicle. The timeshare industry also has a variety of product types. Before you
buy, decide what is right for you.
Technically speaking, timesharing is ownership and use
of real estate where purchasers acquire specific periods of time – usually by
the week – in units of real property in a common-interest subdivision.
Timesharing works like a condominium apartment in which you own your unit, but
for only a week each year. Thus, an individual timeshare is a unit-week.
You may hear timesharing described as interval ownership,
which it is – but interval ownership also applies to fractionals and biennials.
A fractional product provides a longer ownership period than
one week per year. A twelfth-share, for instance, gives its owner a week of use
each month of the year, or a three-week block of time in each of the four
seasons. Other types of fractionals include tenth-, eighth-, sixth-, and
A biennial is an every-other-year product. It typically costs
about 60 percent of an annual timeshare product, not 50 percent. The difference
covers the developer’s administrative costs.
All of the foregoing fall under the umbrella term vacation
ownership, which also includes vacation clubs and point programs.
A vacation club is a membership product with no ownership
rights. Usually it involves vacation accommodations at multiple sites, and it
also may include travel and other leisure products and services. Vacation clubs
offer their members one-stop shopping and the expectation that they are
prepaying for future vacations at favorable prices.
Point-based programs are designed to provide greater usage
flexibility than traditional unit-week timesharing. They employ points as a
"currency" to allocate vacation-ownership accommodations according to
location, unit size, and demand (which is based on days of the week and
seasonality). An owner with a given number of points may be able to occupy a
studio for a high-demand three-day holiday weekend, or apply the same number of
points to a three-bedroom unit for up to two weeks in the "quiet"
season. Many vacation clubs use points, and some timeshare developers have
created point-based programs pegged to the underlying value of traditional
unit-weeks. Resort Condominiums International (a major exchange company) has
created RCI Points, through which consumer members may swap access to the
accommodations they own at a participating RCI-affiliated resort for a package
From a legal standpoint, a vacation-ownership resort may be
structured in one of four ways:
Fee simple. Nine out of ten U.S. vacation-ownership
resorts provide a fee-simple deed with title insurance, similar to what you
receive when buying a house or condominium apartment. A difference is that
fee-simple timeshares don’t last forever. At a date specified in a resort’s
condominium documents, the timeshares terminate and the owners become tenants in
common. Then they may vote to sell the property and split the proceeds, or to
reinstate the timeshares for a specified length of time, followed by another
Right-to-use. Purchasers of a right-to-use product gain
usage rights for a specified amount of time, but lack real-estate ownership
rights. A vacation club generally is a right-to-use product, as explained above.
Timeshares at individual resorts also have been structured this way.
Club membership. A vacation club isn’t the only kind of
club membership. Another variety creates a right to use a single resort’s
accommodations and facilities. In countries that prohibit foreign ownership of
real estate, a citizen may own a parcel of land and lease it to a foreign
developer, or a bank may hold it in trust. Either arrangement allows the foreign
developer to build and operate the resort and sell memberships entitling the
purchasers to vacation there.
Leasehold. A leasehold assigns all ownership rights to
real property for a specified number of years. Vacation-ownership leaseholds
occur primarily where leaseholds for all types of real estate are common,
including Hawaii and the center of London, England.
In the early years of timesharing, most developers sold a fixed
unit-week, which means an owner occupies the unit he or she owns during the
same week of each year – i.e., unit 103, week 27. More recently, innovations
have emerged to give owners flexibility in using the product.
Floating time (also called flex time) allows
owners to vary their week in residence from year to year, though usually within
a particular season. Owners reserve their time each year on a first-come,
first-served basis. At some resorts, the unit itself remains fixed while the
time floats; elsewhere, the unit also floats.
The split week allows owners to divide a week into
segments of two, three, or four consecutive days for multiple short vacations
within a year. Many urban timeshare resorts have some kind of split-week
As mentioned above, points serve as a
"currency" to allocate vacation-ownership accommodations. Some
point-based programs are limited to a single resort; others offer access to
multiple sites through a vacation club or a developer’s internal-exchange
Most early timeshare resorts were conversions of old
hotels, motels, rental-apartment complexes, or unsold condominiums. Today
conversions typically undergo extensive renovation, and they may involve
adaptive reuse of historic structures.
Most new resorts today are purpose-built specifically
for timesharing. Many include a lock-off portion that can function as a
separate unit, allowing the owner independent use or exchange of each segment
for a single maintenance fee.
Timeshares range in size from a hotel room or studio
apartment to a four-bedroom apartment, but the crucial question is how many
people can stay in a timeshare unit. Capacity is measured two ways – maximum
occupancy (maximum sleeping capacity), and private occupancy (private
access to a bathroom). If a unit has sleeping quarters for up to six people, but
two of them must go through someone else’s sleeping quarters to reach a
bathroom, the unit’s private-occupancy limit would be four people.
to Buy a Timeshare
Now that you understand the diversity of timeshares and other
vacation-ownership products on the market, decide which kind will best meet your
needs, and then compare offerings within that product category in destinations
where you might want to own.
If you are visiting such a destination, you may encounter an off-premises
contact (OPC), a person who will engage you in conversation and invite you
to take a sales tour of the resort he or she represents. Indeed, in communities
with an active timeshare marketplace, you may encounter multiple OPCs. They work
at desks in hotel lobbies, booths or kiosks in restaurants and shopping centers,
in tourist-information centers, and even on street corners or the beach in some
Because most people don’t go on vacation intending to shop
for a timeshare, OPCs typically offer prospects a gift or premium – such as
ski-lift or theme-park tickets, a scenic cruise, or dinner at a nice restaurant
nearby – as an incentive to visit the resort and submit to the salesperson’s
entreaties. Accepting a premium does not obligate you to buy a timeshare. With
or without a purchase, you should receive the premium at the end of the tour.
Don’t be surprised if an OPC asks you to make an
appointment to tour and requests a deposit, which will be applied to the
purchase or refunded after the tour if you don’t purchase. Developers take
deposits to discourage no-shows, because the sales staff relies on a steady flow
of prospects to tour. Giving a deposit helps to ensure that you will keep your
appointment and become part of that flow.
If you are interested in a certain resort, you don’t need
an OPC’s invitation to obtain a sales tour. Just telephone to make an
appointment, or stop in. The sales staff will be glad to see you. If you buy,
you may even receive whatever premium has been offered to prospects referred by
OPCs – but if you don’t buy during a self-initiated tour, you probably
won’t get the premium.
The foregoing assumes that you’re visiting a destination
where you may want to buy. If not, you may put your name and contact information
in a promotional box at a restaurant or shopping mall, explore a resort’s Web
site and express interest via e-mail, or receive a direct-mail piece or a call
from a telemarketer inviting you to visit a timeshare resort as part of a mini-vacation
(also called mini-vac).
In years past, some mini-vac offers included free
accommodations at the resort itself or a nearby hotel. Today a deep discount is
more common, because developers have found that mini-vac prospects willing to
pay something toward their visit are more likely to buy.
Most mini-vacs are hooked, which means you must take a
sales tour of the sponsoring resort to receive the accommodations for free or at
the promised discount. Less common is the unhooked mini-vac, for which
the tour is optional. Before you accept any mini-vac offer, be sure you
understand its ground rules.
Instead of a mini-vac with a resort tour, you may be invited
to visit an off-site sales center in an office building or shopping mall near
your home. Although a walk-around tour of the resort isn’t possible in an
off-site setting, you’ll probably see a film or video, an assortment of wall
displays, and a furnished model of a typical timeshare-unit interior.
Some developers use a team approach to timeshare sales. A
salesperson makes the presentation and conducts the tour, then summons a closer
(also called financial manager or turnover person) to complete
the sale. After the paperwork is prepared, a verification officer (also
called button-up person, developer representative, or quality-assurance
officer) reviews all the details to be sure customers understand the product
and the contract terms.
Comparison shopping drives timeshare sales personnel to
distraction. Everyone wants you to listen to a presentation, tour the resort,
then commit to a purchase – all within an hour and a half to two hours. You
may even be offered special "first-day incentives" – a price
discount, perhaps, or an additional premium – to purchase immediately
following the initial presentation. Don’t succumb to their pleas unless you
are sure you really want to buy that product on that day. It’s OK to be what
the industry calls a be-back, as in, "We want to think about this.
If we decide to buy, we’ll be back another day."
Even after you have agreed to purchase, you still may change
your mind. State laws mandate a rescission period, during which you can
cancel a timeshare purchase and receive a full refund. The length of the
rescission period and the procedures you must follow to rescind vary from state
to state. The resort must honor your decision to rescind if you follow the
proper procedures, but nothing prevents the sales staff from trying to talk you
out of canceling the sale – or offering to adjust the deal in response to
whatever reasons you express for wanting to rescind. All in all, waiting to buy
until you’re sure is a lot easier than rescission after you buy and change
The foregoing discussion assumes that you visit a resort’s
sales center, like what you see, and purchase the product at the
"retail" price quoted to you by the salesperson. In fact, although a
few developers set firm prices, most are willing to negotiate. The pricing
schedule typically contains enough profit to allow for some flexibility. Indeed,
if you express interest in the product but concern about the price, the
salesperson may allay that concern with an immediate price reduction, a practice
the industry calls a drop. Though you may question the ethics of a drop,
you might as well take advantage of it.
If you finance a timeshare purchase, be concerned with
finance terms as well as price. If you can negotiate a lower interest rate for a
loan with a shorter term than the salesperson initially offers, your monthly
payments may be higher but your total outlay will be less. The longer-term loan
will make your monthly payments more affordable, but you will pay more in the
end due to the longer term and higher interest rate.
Also ask your salesperson about discounts for:
- A special "first-day" incentive if you buy immediately following
the initial presentation.
- An all-cash payment.
- A down payment larger than the standard 10 percent.
- A quantity discount if you buy more than one unit-week, or more than a
certain number of points in a vacation club.
- Electronic funds transfer of monthly payments from your checking account
or credit card.
- Resale of a previously owned product. As a courtesy to owners who want or
need to sell, some developers operate a resale program. At a resort being
built in phases over a period of years, you may pay less for a resale
unit-week in an older section of the resort, where your accommodations
won’t be brand-new and may lack certain amenities and refinements present
in the newest units.
- Purchase of a new unit-week in a phase or at a resort approaching sellout.
With just a scattering of unsold unit-weeks remaining in units of varying
sizes, sales become more difficult, so many developers offer discounts to
move the remaining inventory quickly.
In addition to developers’ sales centers, other places you
may find timeshare bargains include:
- Classified advertising in newspapers and timeshare-related consumer
publications such as TimeSharing Today, and on Web sites including
- Resorts with unsold units in less-than-prime locations. Instead of a golf
course or ocean view, you may be looking out at an interior courtyard – or
the garbage dumpster. Your salesperson should be especially flexible in
negotiating prices for such accommodations.
- Mature resorts with resales. The owners’ association may be assisting
owners who want to resell, and/or trying to sell timeshares it acquired
through foreclosure from owners who failed to pay maintenance fees and
- Independent real-estate brokers. In some resort areas, certain brokers
specialize in timeshare resales.
- Timeshare auctions. TRI West Timeshare in Los Angeles (www.triwest-timeshare.com)
sells close to a hundred resale timeshares a year at an annual auction.
Online, timeshares also may be available at auction sites such as eBay and
If you’re truly serious about buying a vacation-ownership
product that you will use and enjoy for many years, don’t just squeeze sales
tours in around the edges of theme-park visits and other vacation activities.
Take your time, and ask plenty of questions, including:
- If I want to exchange, what kind of trading power will this resort have?
(One way to tell is to look for resorts that have received their exchange
company’s quality ratings – the Interval International Five Star Award,
and RCI’s Gold Crown or Resort of International Distinction.)
- If/when exchange isn’t practical, will I be content to spend at least
some of my vacations here? (If you don’t ski and aren’t fond of snow,
don’t buy a prime winter week at a ski resort. Even if you expect to
exchange every year, reality may confound your expectations.)
- Does this resort meet my needs at a price I’m willing and able to pay?
- How big a unit, or how many points, should I buy? Can I upsize or downsize
later if my needs change?
- What amenities and recreational facilities does the resort offer? Is there
an additional charge for their use? (See next section.)
- For how many years will I have the use of these accommodations? If this is
a fee-simple timeshare, how many years remain until the timeshare
- Tell me about the development entity. Is it an individual, a private
company, or a public company? May I have some business and financial
references to check? (This assumes an independent private developer you’ve
never heard of. With a publicly traded firm, such as a brand-name
hospitality company, information should be readily available in libraries
and on the Internet.)
- What do other owners say about the development entity and the resort you
are considering? (If the resort is already operating, discreetly approach
and interview owners on the grounds. Third-party commentary may be available
on TimeSharing Today message boards at www.timesharingtoday.com, and
on other consumer-oriented timesharing Web sites.
- Is the development entity a member of the American Resort Development
Association? (If so, it must adhere to ARDA’s Code of Standards &
Ethics.) Does the development entity encourage its personnel to participate
in the ARDA Education Institute’s professional certification program?
(Such participation is another measure of confidence.)
- Is title insurance available? (Title insurance should be available for a
deeded product you buy from an organized sales operation or independent
real-estate broker. If you buy a resale timeshare from an individual, try to
arrange for a title search and title insurance, even if you have to pay for
them. Otherwise, you could unknowingly assume responsibility for the
previous owner’s unpaid maintenance fees, property taxes, special
assessments, and/or liens against the property.)
- Who provides the resort’s financing? (Lending institutions and
financial-services companies evaluate developer creditworthiness and project
feasibility before loaning money. While such an evaluation does not
guarantee success, it indicates that someone with expertise has looked with
favor upon the product you are considering for purchase.)
- Can the resort finance my purchase? On what terms? (Expect a loan term of
five to 10 years, at an interest rate higher than your bank would charge for
a home-equity loan or unsecured personal loan.)
- What about the down payment? (The standard industry down payment is 10
percent, for which most developers accept a credit card. For buyers who
don’t want to tap into or tie up their existing credit while on vacation,
some Interval International-affiliated resorts now offer a separate,
unsecured revolving credit line through MBNA America Bank, N.A..)
- Do I have to use the developer’s financing? (No.)
- If I accept the developer’s financing and then pay it off before the end
of the loan term, will I incur a pre-payment penalty? (Timeshare financing
typically carries no prepayment penalty. Many people accept the
developer’s financing at the point of sale to facilitate the purchase,
then pay off the loan from their own resources soon after returning home.)
- What happens later if I can’t make the payments? (If you’re in default,
whoever is servicing the loan may offer an extended term to reduce
your monthly payments. If restructuring the loan won’t solve your problem,
the ultimate solution is foreclosure, in which the developer sues to
regain title to the property. To avoid foreclosure and its attendant costs,
many developers ask defaulting buyers to relinquish the title without a
lawsuit – a procedure called deed in lieu of foreclosure. Whether
through foreclosure or deed in lieu, defaulting buyers lose any money they
already paid when the title reverts to the developer.)
- If I decide I don’t want the timeshare any more, will the developer help
me get rid of it? (Some developers will buy back your timeshare at a
discounted rate, or help you resell it and charge a commission on the
purchase. Unlike foreclosure or deed in lieu, these alternatives may help
you recapture at least some of the money you paid.)
- As an owner, what additional fees must I pay? (See next section.)
The annual maintenance fee covers the costs of
staffing, operating, and maintaining the resort. A portion of the maintenance
fee should be set aside in a reserve fund to pay for major repairs (and
sometimes for improvements). Ideally, money should be allocated to the reserve
fund based on a reserve study, which estimates the useful life of major
components (appliances, carpets, climate-control system, furnishings,
parking-lot pavement, roof, swimming pool, etc.) and anticipates redecorating on
a defined schedule. The resort’s documents should estimate the maintenance
fee, discuss the results of the reserve study, and explain the reserve-fund
A special assessment is a one-time charge levied
against each owner. For example, $800 toward the cost of a new roof because the
board of directors had not set aside enough money in the reserve fund to cover
the cost. (That resort now has a new board of directors.) Special assessments
also may fund improvements that weren’t contemplated in a resort’s reserve
study, such as a new parking garage or recreation center.
A property tax is levied against timeshare resorts
because they are real estate, like a house or residential condominium.
Typically, your resort will send you an annual bill that includes both your
maintenance fee and your portion of the property tax.
At some resorts, a local or state law requires collection of
a bed tax, occupancy tax, or transient tax at the same rate
charged by hotels and motels in that jurisdiction.
Some resorts impose a separate utility surcharge on
owners and guests in residence. This practice is most common on islands and in
other remote locations where energy and/or water are very expensive. The
alternative – including utility costs in the maintenance fee – would force
owners who don’t come to the resort in a given year to pay for utilities they
Some resorts charge recreation, activity, and service
fees that can greatly increase the cost of vacationing for owners in
residence. Beach chairs and cabanas, water-sports equipment, tennis courts,
videos, etc., may be available with or without a rental fee. If a resort offers
golf, horseback-riding, scuba-diving, skiing, or other typically fee-based
activities, owners may or may not receive preferential rates. The cost of
picnics, receptions, and similar functions for owners and guests may be included
in the annual maintenance fee, or admission may be charged to cover some or all
of the costs. Mid-week housekeeping service may be supplied as an amenity to all
occupants, or offered at additional charge to those who want it. Local telephone
service may be free, or charged on a per-call basis. Some resorts also charge a
per-call access fee for every call – even to toll-free long-distance numbers.
Resort-specific answers to many of the questions discussed
above should be in the resort’s documents. Regulators assume that disclosure
equals consumer protection, so most jurisdictions require a development entity
to disclose in writing every conceivable detail of the product it is selling.
The problem with this assumption is the size of the resulting compendium of
disclosures, typically written in turgid legalese. One reason for the rescission
period is to give prospective purchasers time to read and absorb the contents of
Ideally, however, you should pause to look at the documents
before completing the sale – if only to get a basic sense that your
salesperson is giving you a factual summary of what the documents say you are
buying. Ask to be ushered to a quiet spot where you can read without
interruption, then study the documents until you feel comfortable with what they
Timeshare documents vary in name and content from state to
state. In general, you can expect to find the following items:
- Purchase Contract. The document defining the terms of the relationship
between the seller and you as the buyer.
- Public Offering Statement (also called Disclosure Document).
The document describing the project, including the developer’s plans for
completing all accommodations and amenities, and for managing the project.
Also included may be a public report from an official regulatory body.
- Declaration of Timesharing. The document describing the timeshare
plan, arrangements for establishing the owners’ association, the
association’s proposed bylaws and how they may be amended, and when control
will pass from the developer to the association.
- Estimated Operating Budget. The document estimating the resort’s
operating costs, ideally including contributions to the reserve fund (see the
Additional Fees section), and revenues including the amount of the annual
maintenance fee per unit-week for units of various sizes.
- Covenants, Conditions, and Restrictions. The document describing
utility easements and other encumbrances, and stating what can and cannot be
done with the property.
- Management Agreement and Rules and Regulations. Document(s)
describing how the property can be used, who will manage it, the rights and
conduct of management and owners, guest policies, and other operational
- Exchange Affiliation Agreement. The document that specifies the
resort’s relationship with an exchange company.
- Physical Description. Documents describing the resort property,
including a survey, plot plan, floor plans, and a written legal description.
- Escrow Agreement. Some jurisdictions prohibit developers from using
all or part of buyers’ payments for construction purposes. Where this
occurs, an escrow agent (usually an attorney or bank) receives buyers’ funds
and holds them in trust until the legal requirements for disbursement to the
developer have been met.
The foregoing discussion has assumed that you live in the
United States and are buying a timeshare in a U.S. location – but timesharing
is a global industry, with close to 6,000 timeshare resorts in more than 110
countries as of mid-2001, according to ARDA. In recent years, the industry has
grown faster outside the U.S. ARDA estimated that, in 2000, over 3.5 million
U.S. households and another 2.5 million in more than 150 countries elsewhere in
the world owned a vacation interval.
If you are contemplating a timeshare purchase outside the
U.S., some additional issues deserve your consideration. In the first place, the
timeshare product in many parts of the world beyond North America is a
non-deeded right-to-use interest for a specified number of years. Such an
arrangement isn’t intrinsically bad, so long as you understand it. Recognize
that it has a finite time limit, and know what that limit is. Recognize, too,
that you won’t actually share in ownership of the resort’s real estate –
but because it is a right-to-use project, it may be less expensive than a deeded
timeshare at a comparable resort somewhere else.
Consider these issues when contemplating a timeshare purchase
in another country:
- How stable is the government at all levels – national, regional, and
- What protection exists against substandard construction materials and
- To what extent does the government regulate the timeshare industry? If the
government has no formal registration procedures for timeshare projects,
similar to those that exist in the U.S., you should evaluate very carefully
the developer’s financial capabilities and reputation.
- Has the government passed consumer-protection laws? If so, do they cover
timesharing, and what are your rights as a timeshare buyer under those laws?
- With or without government regulation, has the industry in that country
undertaken its own program of self-regulation?
- Will you receive a contract, resort rules and regulations, and other key
documents in your own language or another language you know very well? If
not, beware of misunderstandings due to language differences.
- Is title insurance available? (The answer is almost certainly no in a
foreign right-to-use setting, and probably no even in most foreign deeded
- Does the resort have a U.S. office? If so, does it accept payments there
in U.S. currency? Does it have a domestic toll-free telephone line on which
you can discuss reservations and other aspects of ownership with someone in
- Even without a U.S. office, can you pay for the timeshare in your own
currency? If you must pay in a foreign currency, anticipate
currency-exchange fees, which can increase your costs significantly.
Remember, too, that fluctuations in currency values may work in your favor
or against you. A foreign timeshare purchase can be a long-term commitment
to pay maintenance fees, taxes, and whatever personal expenses you incur
while in residence there. The positive or negative impact of dealing in a
foreign currency will be with you for many years.
- What taxes will you have to pay? As a foreigner, are you being taxed
differently from citizens of the country in which the timeshare is located?
- What are your estimated maintenance fees? In foreign locations where most
foodstuffs and supplies for a resort must be imported at considerable cost,
high operating expenses are likely and will be reflected in the maintenance
- Who will manage the resort? The developer? An owners’ association? A
management firm? A local resident manager? Although management at the best
foreign resorts meets or even exceeds the highest U.S. standards, horror
stories also exist. Especially in a foreign land far from home, look for
some assurance of competent management.
- Exchange affiliation. As noted above, the best way to assure decent
trading power and a receptive ear if exchange-related problems arise is to
look for a resort with a quality rating from either Interval International
If you own a fixed week in a fixed unit at a single-site
timeshare resort, when and where you will vacation year after year is
predictable (unless you make other arrangements). Many resorts send owners a
letter about a month in advance of their week in residence, reminding them of
their scheduled arrival and departure dates.
If you own a floating week, you must reserve a specific week
each year. If you own a point-based product, you must convert your annual
allocation of points to some form of usage during the period to which the points
apply. In each instance, you will be notified when the reservation period for
the coming year begins. Many floating-week and point-based programs accept
reservations close to a year in advance on a first-come, first-served basis.
With some floating programs, you may be able to arrange a
longer vacation by banking your week from one year to the next, or borrowing
next year’s week to use in conjunction with the current week. Many point-based
programs also allow banking and/or borrowing of points, and some even let you
"rent" additional points if you don’t have enough for the vacation
accommodations you want.
An internal exchange occurs when you relinquish a week
at your home resort for another at the same resort, or at another resort with
some connection to your home resort.
If you want to vacation at your home resort, but not during
the week you own, a type of internal exchange called an alternate exchange
may be possible if space is available. Some resorts handle such arrangements
themselves, informally and without charge, as a courtesy to their owners. Others
have a formal alternate-exchange procedure that requires payment of an
administrative fee. Still others refer alternate-exchange requests to their
exchange company, which processes them and charges the appropriate exchange fee.
In a multi-site context, internal exchange may involve
- Another resort developed and managed by the same entity as your home
- Another resort managed by your home resort’s independent management
company, which operates an internal-exchange program for its client resorts.
- Another resort in your multi-location vacation-club program.
The vast majority of exchanges take place through one of the
two major exchange companies, Interval International and Resort Condominiums
International. Each publishes a resort directory, has a Web site where exchanges
can be arranged electronically, and employs vacation advisors stationed in call
centers to answer toll-free telephone calls from members.
Interval International operates the Quality Vacation Exchange
Network, which in mid-2001 included nearly 1,900 resorts and over 1.2 million
member families worldwide. It confirmed 634,217 exchanges in the year 2000.
RCI in mid-2001 had more than 3,500 affiliated resorts in
more than 90 countries, and more than 2.6 million members living in more than
200 countries. It confirmed 2,101,189 exchanges in the year 2000.
Some 15 percent of vacation-ownership resorts are affiliated
with both exchange companies, allowing owners to become members of either or
both. Otherwise, you must join the exchange network with which your resort is
affiliated. Your initial membership – lasting a year or two – is part of the
vacation-ownership product you purchase. After that, you must renew and pay a
membership fee. The exchange companies’ services (including rental of excess
inventory to members for weekends or additional weeks) and other
leisure-oriented benefits are so appealing that over 90 percent of
exchange-company members renew their membership year after year.
To exchange a week through one of these companies, you must
relinquish your week to the exchange company’s network before selecting a week
at another location and/or time. (Interval International also offers an
alternative "request-first" arrangement, allowing you to confirm an
exchange destination of your choice before relinquishing your own week.)
Depositing your week with the exchange company costs nothing, but you must pay
an exchange fee to confirm an exchange.
If you own a floating week or a point-based product, you must
contact your resort to secure a suitable unit-week to give to the exchange
company before making an exchange.
From their inception, both exchange companies exchanged only
complete unit-weeks, but in recent years both companies have considered
split-week exchanges. Participants in the RCI Points program already can
exchange for less than a week.
To arrange an exchange a year or two in advance, you must pay
ahead on your exchange-company membership. (To make that requirement more
palatable, both exchange companies offer multi-year renewal discounts.) In
addition, if your resort has a pre-clearance agreement with its exchange
company, you must pay estimated maintenance fees and property taxes for the
future exchange year before the resort will authorize the exchange company to
accept your exchange request.
To give the gift of an exchange to a friend or relative,
request a guest certificate. Interval International and RCI issue guest
certificates (for a fee) that allow people you designate to obtain a unit-week
using your exchange privilege. Do not abuse this system by renting your exchange
privilege. If caught, you and your alleged "guests" may lose access to
the unit-week in question, and the exchange company may even cancel your
For Getting Good Exchanges.
- Request accommodations similar in unit size, quality, and level of demand
to what you own. Both exchange companies try to achieve what Interval calls
"comparable exchange" and RCI calls "fair exchange."
Thus, if you own a week at mud-time in Michigan, you probably won’t get
Christmas week in Orlando or Mardi Gras week in New Orleans. Each exchange
company uses a color code to distinguish between weeks in the high season,
the shoulder season, and the off season (sometimes described as "quiet
- Buy with exchange in mind. If you want to go to popular destinations on
exchange vacations, purchase a timeshare at the best resort you can find in
an equally popular destination.
- Plan ahead. All things being equal, you stand a better chance of getting
what you want if you deposit your week and request an exchange well in
advance of your planned travel dates.
- Be flexible. If you can adjust your travel dates, or are willing to
consider alternate resorts or alternate destinations that offer a similar
vacation experience, you are more likely to receive an exchange that meets
- Trade down. Even if you own red time, request a shoulder- or off-season
week. When you relinquish a higher-demand unit-week for one of lesser
demand, you stand a better chance of receiving what you request.
- If you can handle uncertainty, disregard all of the above advice. Wait
until the last minute, when the exchange companies strive to fill as much of
their vacant inventory as possible by eliminating all restrictions and
confirming whatever exchanges anyone requests. Interval calls its
short-notice program Flexchange; at RCI it’s called Instant Exchange.
Stories abound of people who have exchanged into the week of their dreams
using this strategy – but it doesn’t always work. You could wind up
spending Christmas in Biloxi, Mississippi.
In addition to Interval International and RCI, about a dozen
smaller exchange firms also exist. Each year, TimeSharing Today publishes
in its July/August issue a Comparison Chart of Exchange Companies, profiling the
majors and several reputable and well-established alternative firms. As this
chart illustrates, alternative exchange firms have found a niche by being less
expensive than the majors, and potentially more flexible and responsive to
individual owners’ requests. The differences may include:
- Lower or no membership fees.
- Lower exchange fees.
- Upgrades on a space-available basis into a larger unit and/or a more
highly demanded season – without charge in some cases, for a fee in others
– without having to wait until the last minute to arrange a vacation.
- Split-week exchanges.
- Bonus weeks for an additional fee.
- Access to resorts affiliated with both major exchange companies, because
some alternative firms accept inventory affiliated with both from individual
Alternative exchange also has some drawbacks. Alternative
firms typically have less inventory and make far fewer exchanges in a year than
the majors. This limits the availability of exchange opportunities in terms of
the number of destinations for which inventory exists, and the amount of
inventory in any given destination.
Quality issues also may arise in alternative exchange.
Although many resorts with alternative-exchange relationships also are
affiliated with one or both of the majors, some cannot meet the majors’
requirements for various reasons, including financial difficulties, unit size
and/or quantity, advanced age, and upkeep deficiencies.